iX Runtime 4000 tags licence migration problems

cybermen · **Joined:** Thu Sep 26, 2013 11:54 am **Posts:** 14

Hi,
After 3 years continuous operation of HDD builtin in ix Box C2D, HDD (called Segate 80GB) reported of bad sectors.
I did migration operation from old HDD to a new one called Samsung SSD 124GB with clone tools.
After successfully startup of Windows XP when I start Runtime, System message appears: "Running in demo mode (Missing Dongle)- time left:30".
But we have purchased ix Box C2D with iX Runtime 4000 tags, built in dongle.
And - what to do now?
Thanks,
Ilgonis

mark.monroe · **Joined:** Tue Mar 13, 2012 9:53 am **Posts:** 824

Can you check to see if you get the below information when you boot the unit?

Attachment:

IMG_0684.jpg [ 85.47 KiB | Viewed 13485 times ]

This should also be in the device manager:

Attachment:

IMG_0686.jpg [ 56.13 KiB | Viewed 13485 times ]

cybermen · **Joined:** Thu Sep 26, 2013 11:54 am **Posts:** 14

Yes, overall I have 3 devices called EPC C2D.
In the screen shot of Task Manager in one of devices we see that S/N of Box is 05192

Regards,
Ilgonis

dcook · **Joined:** Tue Apr 09, 2013 10:47 am **Posts:** 3

Did you ever get anywhere with this? I am having a similar issue.

any help is appreciated. Thanks.

addseo1115 · **Joined:** Sun Jun 28, 2015 9:18 pm **Posts:** 9

Can you check to see if you get the below information when you boot the unit?
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