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Professional Services
Remote Support, On-Site Support and iX Training

Whenever you have a question about one of Beijer's products, Beijer provides technicial support free of charge, either via email or over the phone.

From time to time, there are technical issues that come up that are beyond the basics. For example, if you are in a bind and need help with HMI project development, editing and optimization of existing iX projects, configuring communication to a PLC, trouble-shooting a project or deployment, reverse engineering a situation, or if you need a custom iX educational webinar, Beijer is able to help. Beijer will also help you if you have a third-party HMI -- an HMI from another vendor -- that you are trying to integrate; i.e., Mitsubishi E-Series HMI. In some situations, it will require a Beijer Application Engineer to travel to your site to integrate the project into the machine, to help with a start-up, etc. Beijer is willing to do this provided you cover the time and travel expenses.

Beijer offers technical training on its iX Developer HMI software programming product. It offers iX classes at its Salt Lake City training facility on a regular basis (see below). Beijer trainers are able to travel to your location and conduct the classes there.

iX technical training classes are offered three times per year in Salt Lake City. The iX Developer training dates for 2019 are as follows:

  2-day iX Developer - Basic (25-26 Feb / 10-11 Jun / 7-8 Oct)
  2-day iX Developer - Advanced (27-28 Feb / 12-13 Jun / 9-10 Oct)
  1-day iX Developer - Soft Control (1 Mar / 14 Jun / 11 Oct)

Professional Services

  • Remote HMI project development, editing, optimization, trouble-shooting, reverse engineering, etc.
  • Remote HMI support for third-party and non-Beijer-branded HMIs.
  • Minimum number of hours are two.
  • Additional hours are sold in one-hour increments.
  • On-site technical support -- HMI integration, interfacing with PLC, I/O, power supplies, etc.
  • Minimum number of hours are eight.
  • Additional hours are sold in four-hour increments
  • Reasonable travel costs covered by customer.
  • iX Developer BASIC Training (3 days).
  • iX Developer ADVANCED Training (2 days).
  • iX Developer SOFTCONTROL Training (2 days).
  • Students will include any Beijer customers from any industry from anywhere in the the world.
  • Instruction and materials will be in English.
  • Class will begin at 8:30 am and end at 5:00 p.m., 1 hour for lunch.
  • Frequent breaks will occur.
  • Classes offer a Beijer Salt Lake City or on-site at customer's location.
  • Any travel costs to the customer location for the Beijer Trainer are extra.

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